Privacy Policy
jilievo.con Casino

1. Overview

jilievo.con takes data privacy seriously. We collect only the personal information that is necessary to provide you with a safe, compliant, and enjoyable online gaming experience. We do not sell your personal data to third parties for their own marketing purposes, and we do not share your information beyond what is described in this Policy.

This Privacy Policy applies to all personal data collected through the jilievo.con website, mobile platform, customer support channels, and any other services operated under the jilievo.con brand. It applies to all registered players, visitors, and any other individuals whose personal data we process in connection with our services.

Please read this Policy carefully alongside our Terms & Conditions. If you have questions at any point, our support team is available 24/7 and can be reached at [email protected].

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 and applicable data protection legislation, the data controller responsible for your personal information is:

As data controller, jilievo.con determines the purposes and means of processing your personal data. We have appointed an internal Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact our DPO directly at the email address above, marking your message "Attention: Data Protection Officer."

3. Personal Data We Collect

jilievo.con collects the following categories of personal data, depending on how you interact with our platform:

3.1 Identity & Contact Information

• Full legal name (as it appears on your government-issued ID);
• Date of birth (to verify you are 21 years of age or older);
• Philippine mobile number;
• Email address;
• Residential address (city, province, postal code);
• Nationality and country of residence.

3.2 Identity Verification (KYC) Documents

• Government-issued photo ID (Philippine passport, driver's license, SSS/UMID card, PhilSys National ID, or equivalent);
• Proof of address (utility bill, bank statement, or barangay certificate dated within 90 days);
• Selfie or liveness verification image for identity matching;
• Proof of payment method ownership where required.

3.3 Financial & Transaction Data

• GCash account number or registered mobile number;
• PayMaya account details;
• Bank account details (BPI, BDO, Metrobank, UnionBank, or other Philippine banks) where bank transfer is used;
• Deposit and withdrawal history, amounts, and timestamps;
• Transaction reference numbers.

3.4 Gaming & Activity Data

• Game history, bet amounts, win/loss records, and session durations;
• Bonus and promotion usage history;
• Responsible gaming settings (deposit limits, self-exclusion status);
• Account login history, timestamps, and IP addresses.

3.5 Technical & Device Data

• IP address and approximate geolocation (city/region level);
• Device type, operating system, and browser version;
• Mobile network operator (e.g., Globe, Smart, DITO);
• Session cookies and analytics identifiers;
• Referring URL and pages visited on jilievo.con.

3.6 Communications Data

• Support chat transcripts and email correspondence;
• Feedback, survey responses, and complaint records;
• Marketing communication preferences.

4. How We Collect Your Data

jilievo.con collects personal data through the following means:

We do not purchase personal data from data brokers or third-party marketing lists.

5. How We Use Your Personal Data

jilievo.con uses your personal data for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your player profile on jilievo.con;
• Age verification: To confirm you are 21 years of age or older, as required by Philippine gaming regulations;
• Service delivery: To provide access to games, process deposits and withdrawals, and deliver promotions and bonuses;
• Payment processing: To facilitate transactions via GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment methods;
• Regulatory compliance: To meet our obligations under Philippine law, including AML/CTF requirements, PAGCOR regulations, and NPC data privacy rules;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and money laundering;
• Responsible gaming: To monitor gaming behavior, enforce deposit limits and self-exclusion requests, and identify players who may need support;
• Customer support: To respond to your queries, complaints, and feedback in a timely and effective manner;
• Platform improvement: To analyze usage patterns, fix technical issues, and improve the jilievo.con experience for Filipino players;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive them.

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis.

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, jilievo.con processes your personal data on the following legal bases:

7. Sharing Your Personal Data

jilievo.con does not sell your personal data. We share your information only in the following circumstances and only to the extent necessary:

7.1 Service Providers

We engage trusted third-party service providers who process data on our behalf under strict data processing agreements. These include:

• Payment processors: GCash (Mynt), PayMaya (Voyager Innovations), BPI, BDO, Metrobank, and other Philippine banking partners;
• Identity verification and KYC providers;
• Fraud detection and AML screening services;
• Cloud hosting and infrastructure providers;
• Customer support platform providers;
• Analytics and performance monitoring tools.

7.2 Regulatory and Legal Authorities

We are required by Philippine law to share certain data with regulatory and law enforcement authorities, including:

• PAGCOR (Philippine Amusement and Gaming Corporation) for licensing compliance;
• AMLC (Anti-Money Laundering Council) for suspicious transaction reporting;
• National Privacy Commission (NPC) in the event of a data breach or regulatory inquiry;
• Philippine National Police (PNP) or National Bureau of Investigation (NBI) pursuant to a valid court order or lawful request.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jilievo.con's business, your personal data may be transferred to the acquiring entity. We will notify you via email and in-platform notice before your data is transferred and becomes subject to a different privacy policy.

7.4 With Your Consent

We may share your data with other third parties where you have given us your explicit consent to do so.

8. Data Retention

jilievo.con retains your personal data for as long as necessary to fulfill the purposes for which it was collected, and to comply with our legal obligations. Our standard retention periods are:

After the applicable retention period, your data is securely deleted or anonymized so that it can no longer be linked to you as an individual.

9. Security Measures

jilievo.con implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• AES-256 encryption for sensitive data stored in our databases;
• Two-factor authentication (2FA) available for all player accounts;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular penetration testing and vulnerability assessments by independent security firms;
• 24/7 intrusion detection and real-time security monitoring;
• Secure data centers with physical access controls and redundant infrastructure.

In the event of a personal data breach that poses a risk to your rights and freedoms, jilievo.con will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with NPC Circular 16-03.

10. Cookies & Tracking Technologies

jilievo.con uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze usage patterns. The types of cookies we use are:

You can manage your cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of jilievo.con. Non-essential cookies (analytics and marketing) require your consent and can be withdrawn at any time.

11. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilievo.con:

To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request." We will respond within 15 business days. We may need to verify your identity before processing your request. Note that certain rights are subject to legal limitations — for example, we cannot delete transaction records that we are legally required to retain under Philippine AML law.

12. Minors & Age Restriction

If we discover that we have inadvertently collected personal data from a person under 21 years of age, we will immediately delete that data, close the associated account, and return any deposits to the payment method used. If you believe a minor has registered on jilievo.con, please contact us immediately at [email protected].

13. International Data Transfers

jilievo.con primarily stores and processes your personal data within the Philippines. Where we engage service providers located outside the Philippines (for example, cloud infrastructure or fraud detection services), we ensure that appropriate safeguards are in place to protect your data, including:

• Contractual clauses requiring the recipient to apply data protection standards equivalent to those required under Philippine law;
• Transfers only to countries or organizations recognized as providing adequate data protection;
• Your explicit consent where required by the NPC.

You may request information about the specific safeguards applied to any international transfer of your data by contacting our Data Protection Officer.

14. Changes to This Privacy Policy

jilievo.con may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page;
• Send a notification to your registered email address;
• Display a prominent notice on the jilievo.con platform upon your next login.

We encourage you to review this Policy periodically. Your continued use of jilievo.con after the effective date of any update constitutes your acceptance of the revised Policy. If you do not agree with the changes, you may close your account by contacting our support team.

15. Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jilievo.con handles your personal data, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent authority responsible for enforcing the Data Privacy Act of 2012.

For responsible gaming concerns, including self-exclusion requests and deposit limit adjustments, please visit our Responsible Gaming page.